Shipping & Returns

Fulfillment Overview

At KXNH, we prioritize precision. Standard orders are typically processed and dispatched within 2–4 business days. For limited edition releases or pre-order items, please refer to the specific timeline noted on the product page.

All shipments are dispatched from our regional distribution hubs. Once your order has been handed over to our courier partners, you will receive a confirmation email containing your tracking architecture.

Regional Logistics

Destination	Courier	Est. Delivery	Rate
Domestic (Mainland)	SF Express	1-3 Days	Complimentary
Asia Pacific	DHL Express	3-5 Days	$25 (Free over $200)
North America	FedEx Priority	5-7 Days	$35 (Free over $300)
Europe / ROW	UPS Worldwide	5-10 Days	$40 (Free over $350)

* Import duties and taxes are the responsibility of the recipient (DDU). Please check with your local customs office for potential fees.

Returns & Exchanges

We accept returns for items within 14 days of the delivery date. To ensure your return is processed, items must meet the following architectural requirements:

• The item must be in its original, unworn, and unwashed condition.
• All original tags, including the KXNH security seal, must remain attached.
• The item must be returned in its original packaging (dust bags, branded boxes).

Exceptions: We do not accept returns on intimate apparel, jewelry, or items marked as “Final Sale.” Customized or bespoke garments are non-returnable unless a structural defect is present.

Initiating a Return

To begin a return or exchange, please contact our concierge team at support@kxnhclothing.com with your order number and the reason for the return.

Upon approval, you will receive a Return Authorization (RA) number. Please note that return shipping costs are the responsibility of the customer, except in cases of verified product defects.

Refund Timeline

Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7 business days to your original method of payment.

Financial institutions may require additional time (typically 3–10 business days) to reflect the transaction in your account balance.

Concierge Service

Our support team is available to assist with logistics, sizing queries, or technical issues.